AIVA is the backend CRM layer for online casino operators. Player segmentation, automated rewards, and AI-driven outreach — sitting on top of your existing stack.
Players, rewards, and outreach — each handled by a focused module that shares the same data underneath.
Real-time segmentation. Per-player profiles. The data your team needs to act, surfaced where they need it.
Scheduled rewards inside the guardrails you set. Auto or manual release. Full visibility from pending to paid.
AI-targeted SMS, email, and messaging. Live delivery status. Outcomes tracked end-to-end.
Retention shouldn't be guesswork. Every decision AIVA makes is bounded, reviewable, and on the operator's terms.
Every action respects VIP status. Loyalty earns proportionally without manual work.
A per-player ceiling is baked in. You know the upper bound before a campaign fires.
Reward amounts are frozen ahead of fire time. Last-minute play cannot shift a payout.
Every send is logged. Every release is approvable. Nothing leaves without a paper trail.
Designed to drop into any online casino operation without rebuilding what you already have.
Sits on top of your existing player database. No replatforming.
Sends through whichever SMS, email, or messaging providers you already use.
English source with full overlay support for the operator's language.
A dedicated workflow for new signups who haven't deposited yet.
Tier status shapes segmentation, prioritization, and reward sizing.
Drops into your operator workflow without rebuilding what you already have.
Twelve features. Each one builds on the last.
Secure, read-only sync with the operator's real player database.
Reliable SMS and email at scale through the operator's existing providers.
Trigger reward credits via the operator's wallet API on selected campaigns.
A conversational analyst inside the dashboard for drafting campaigns and explaining player behavior.
Per-player risk scores feed segments and outreach.
Telegram, WhatsApp, and LINE as native channels alongside SMS and email.
Multi-step automated flows for welcome, win-back, and re-engagement.
Flag suspicious patterns and exclude flagged accounts from reward campaigns.
AI-driven outbound calls in the operator's native language, with human escalation.
One unified player view across multiple operator brands and verticals.
Webhooks and REST so external tools can read player intelligence and trigger campaigns.
Set the budget and guardrails. AIVA runs retention end-to-end.